{"id":4214,"date":"2025-10-20T06:12:05","date_gmt":"2025-10-20T06:12:05","guid":{"rendered":"https:\/\/gsbglobal.com\/uk\/?page_id=4214"},"modified":"2025-10-21T09:25:50","modified_gmt":"2025-10-21T09:25:50","slug":"complaints-handling-process-uk","status":"publish","type":"page","link":"https:\/\/gsbglobal.com\/uk\/privacy-policy\/complaints-handling-process-uk\/","title":{"rendered":"Complaints Handling Process UK"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4214\" class=\"elementor elementor-4214\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-582b19d3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"582b19d3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5612fd25\" data-id=\"5612fd25\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48c29564 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"48c29564\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints Handling Process<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e704201 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5e704201\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>We regret that you had a negative experience with our Firm, and we thank you for taking time to file a complaint with us. This Complaints Handling Policy will explain how we receive, process and resolve complaints.<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31e6fc82 elementor-tabs-view-horizontal elementor-invisible elementor-widget elementor-widget-tabs\" data-id=\"31e6fc82\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-8371\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-8371\" aria-expanded=\"false\">Step 1: Complaint form <\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-8372\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8372\" aria-expanded=\"false\">Step 2: Investigation<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-8373\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8373\" aria-expanded=\"false\">Step 3: Resolution <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-8371\" aria-expanded=\"false\">Step 1: Complaint form <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8371\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-8371\" tabindex=\"0\" hidden=\"false\"><ul><li>Please fill in the enclosed complaint form. Kindly provide all the details, if applicable please supply supporting documents.<\/li><li>Please provide your contact details so we can inform you on your complaint resolution. You can submit the complaint by email at <a href=\"mailto:complaints@gsbglobal.com\">complaints@gsbglobal.com<\/a> or in our office at 1 Cornhill, The City of London, EC3V 3ND<\/li><li>We shall acknowledge receipt of the complaint as soon as possible, but in any case, within 5 business days<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8372\" aria-expanded=\"false\">Step 2: Investigation<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8372\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-8372\" tabindex=\"0\" hidden=\"hidden\"><ul><li>We will investigate your complaint and may get back to you for additional information if necessary. We will endeavour to issue you with a final response within four weeks from the date of receiving the complaint. If we are unable to issue you with a final response within four weeks, we will let you know that we need more time to investigate your complaint.<\/li><li>We will make sure that the person responsible for this complaint investigation was not involved in the financial service to which the complaint relates and is of an appropriately senior level.<\/li><li>We ensure that your complaint will be dealt with in a fair and impartial manner.<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8373\" aria-expanded=\"false\">Step 3: Resolution <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8373\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-8373\" tabindex=\"0\" hidden=\"hidden\"><ul><li>We put all efforts to reach an amicable and fair resolution as quickly as possible, but in any case, within 8 weeks.<\/li><li>If we find out that another firm is responsible for your negative experience, we will inform you accordingly and will seek your consent to refer your complaint to that other firm.<\/li><li>If you are not satisfied with our complaint resolution, we shall inform you of other avenues for resolution available to you.<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fd55fb7 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"4fd55fb7\" data-element_type=\"widget\" id=\"whistleblowingimportant\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Complaints form<\/h3><p>Should you have any queries on filling it in, please do not hesitate to contact us at <a href=\"tel:+442080508845\">+44 20 8050 8845<\/a> or email <a href=\"mailto:complaints@gsblobal.com\">complaints@gsblobal.com<\/a> from Monday to Friday, 9 am to 4 pm.<\/p><p>We look forward to resolving your complaint as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ce26070 elementor-widget elementor-widget-html\" data-id=\"2ce26070\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    portalId: \"144098126\",\r\n    formId: \"862e2c49-edb7-4733-b4f7-4e979f01e724\",\r\n    region: \"eu1\"\r\n  });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a19824f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a19824f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d8a603\" data-id=\"6d8a603\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-687b7c01 elementor-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"687b7c01\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:compliance@gsbglobal.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Compliance<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Handling Process We regret that you had a negative experience with our Firm, and we thank you for taking time to file a complaint with us. This Complaints Handling Policy will explain how we receive, process and resolve complaints. Step 1: Complaint form Step 2: Investigation Step 3: Resolution Step 1: Complaint form Please [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3164,"parent":255,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-4214","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast SEO v24.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints Handling Process UK - GSB UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gsbglobal.com\/uk\/privacy-policy\/complaints-handling-process-uk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Handling Process UK\" \/>\n<meta property=\"og:description\" content=\"Complaints Handling Process We regret that you had a negative experience with our Firm, and we thank you for taking time to file a complaint with us. 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